Terms and Conditions

Payment Terms

Payment is required within 7 days of the tax invoice date. Late payment may incur late payment charge of 5%. Any costs incurred in the collection of an overdue account are payable by the Client. Any software purchased on our client behalf remains the property of Accountserve Ltd until paid for in full.

Confidentiality

Accountserve Ltd acknowledges the responsibility of maintaining the confidentiality of information relating to the accounting, bookkeeping and financial practices and procedures adopted by our clients. We fully acknowledge we are under an obligation of good faith and fidelity to our clients and will not make use of or disclose now or at any time in the future, any information which is confidential to our clients that has been disclosed or conveyed to Accountserve Ltd during the term of our supply of services with the client.

Disclaimer of Liability

The set up of MYOB Business Management Software is primarily dependant on the financial information supplied and requirements stipulated by our client. The set up process does not involve confirmation of that information. We have not carried out an audit on the financial information provided by the client and therefore we cannot accept responsibility for errors, omissions or conclusions drawn from the use of the prepared account information provided by the client.

The set up of MYOB Business Management Software is done solely for the client only and we accept no responsibility, including liability in negligence, to any other person.

Accountserve Ltd does not accept responsibility for on site computer failures, computer maintenance, or lost data files. Data backups are the sole responsibility of the client. Any backups taken off-site by Accountserve Ltd are done so for convenience only to carry out the required service at that time and are not to be relied upon as a means of restoring data in the event of system failure or theft.

Fees

MYOB Consultation, set up, training, problem solving

  • $95.00 per hour plus GST
  • Email/Phone support paid on a pay as you go basis at $95.00 per hour plus GST

We will ask qualifying questions about your requirements to establish an approximate time for the consultancy or training you require and provide an accurate quote on that basis.

Classroom Training Courses Terms and Conditions

1 – Enrolment Requirements – Accountserve Ltd cannot confirm a place on a course until the following enrolment requirements are completed;

  • Receipt of an enrolment form accompanied by an acceptable form of payment (credit card, cheque or cash only by prior arrangement)
  • Verification of the acceptance of a credit card payment or cheque

All payments must be received prior to the course commencement date.

2 – Confirmation of Enrolment – Confirmation will be forwarded by email upon receipt and acceptance of an enrolment. Accountserve accept no responsibility for customers who mistype their email addresses. Customers without email will need to telephone Accountserve on 09 361 2054 to confirm their attendance.

3 – Cancellations and Refunds – Requests for cancellations should be made in writing (email, fax or letter).

  • There will be no refund of the course fee if Accountserve do not receive a minimum of 3 working days notification of a cancellation, or if the participant does not turn up for the course (is a no show).
  • An administration charge of $50 will apply if a cancellation is received between 4 to 6 days prior to the course commencement date.
  • A full refund will be given if a cancellation is received at least 7 days prior to the course commencing.

In all situations above, a substitute participant is welcome to attend at no additional cost provided Accountserve are notified before the course commencement date (see replacements below).

4 – Transfers – Transfers between courses can be arranged provided notification is received at least 3 working days prior to the start of the course from which you wish to transfer from. No charge will apply.

5 – Replacements – Request to transfer an enrolment to another person must be notified by email and acknowledged by Accountserve prior to the commencement of the course.

6 – Cancellation of Course – Accountserve reserves the right to cancel at its sole discretion any particular course. Our general policy is to cancel courses with less than 3 participants. In the event that a specific course is cancelled then participants enrolled in that course will be transferred to the next available course or given a full refund. Accountserve will telephone or email the participant to advise of the cancellation. Accountserve assumes no responsibility for non-refundable airline tickets, accommodation or other expenses incurred due to course cancellations.

7 – Retirement of Course – Accountserve reserves the right to retire any advertised courses.

9 – Prerequisites – Students must satisfy course prerequisites at their own discretion.

All requests or enquiries on policy should be directed to the info@accountserve.co.nz